7u788 Privacy Policy
At 7u788, protecting the personal data of every player in Bangladesh is a foundational commitment, not an afterthought. This Privacy Policy explains exactly what information we collect when you use the 7u788 platform, why we collect it, how we store and protect it, who we share it with, and what rights you hold over your own data at all times.
Our Privacy Principles
Six core commitments that define how 7u788 handles your personal information every single day.
Purpose Limitation
Personal data collected by 7u788 is used exclusively for the purposes stated in this Privacy Policy. We do not repurpose your data for unrelated activities, and we do not use your information to build advertising profiles for third-party marketers.
Data Minimisation
7u788 collects only the personal information that is genuinely necessary to deliver the services you use. We do not request data we do not need, and we periodically review our data holdings to remove information that no longer serves a defined purpose.
Security by Default
All personal data on the 7u788 platform is protected by SSL encryption in transit and secured at rest using industry-standard safeguards. Access to personal data is restricted to authorised personnel who require it to perform defined operational functions.
No Data Selling
7u788 does not sell, rent, or trade your personal data to any third party for commercial gain. Your information is shared only where strictly necessary for payment processing, identity verification, fraud prevention, or legal compliance.
Your Rights Respected
You retain clear rights over your own personal data at all times, including the right to access, correct, and in defined circumstances delete the information we hold about you. We honour these rights and have straightforward processes to support them.
Transparency Always
We keep this Privacy Policy current and notify you of material changes before they take effect. If you ever have a question about how we use your data, our support team is available 24/7 to provide a clear and honest answer.
What Data We Collect and Why
A clear overview of the categories of personal information 7u788 collects and the specific purpose each category serves.
| Data Category | Examples | Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, NID or passport number, photograph | Account registration, KYC verification, age verification (21+ only), fraud prevention | Duration of account plus 5 years post-closure |
| Contact Data | Email address, mobile number, residential address, city (Dhaka, Chittagong, Sylhet, etc.) | Account communications, support responses, regulatory notifications, security alerts | Duration of account plus 5 years post-closure |
| Financial Data | bKash/Nagad/Rocket wallet reference, bank account details, transaction history, deposit and withdrawal records | Payment processing, withdrawal verification, anti-money-laundering compliance | Minimum 7 years (financial record obligations) |
| Gaming Activity Data | Wagers placed, games played, bet amounts, win/loss records, session duration, bonus usage | Account management, responsible gaming monitoring, dispute resolution, service improvement | Duration of account plus 3 years post-closure |
| Technical Data | IP address, device type, browser, operating system, session timestamps, login history | Security monitoring, fraud detection, platform optimisation, unauthorised access prevention | 13 months from collection |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support, complaint handling, quality assurance, dispute evidence | 3 years from last interaction |
Table of Contents
- Introduction and Scope
- Data Controller
- Personal Data We Collect
- How We Collect Your Data
- Legal Basis for Processing
- How We Use Your Personal Data
- Sharing Your Personal Data
- Cookies and Tracking Technologies
- Data Security
- Data Retention
- Your Data Rights
- Children and Minors
- Changes to This Privacy Policy
- Contact and Complaints
1. Introduction and Scope
This Privacy Policy (the "Policy") is issued by 7u788 (the "Platform", "we", "us", or "our") and applies to all personal data collected, processed, stored, or shared in connection with your use of the website located at https://7u788.io and all associated services, features, and content (collectively, the "Service").
This Policy applies to all users of the 7u788 platform, including registered account holders, visitors who browse the platform without registering, and individuals who contact our support team. By accessing or using any part of the 7u788 Service, you acknowledge that you have read this Policy and understand how your personal data is handled.
2. Data Controller
For the purposes of this Privacy Policy, 7u788 acts as the data controller in respect of the personal data collected through the platform. As data controller, 7u788 determines the purposes and means by which your personal data is processed. If you have any questions or concerns about this Policy or our data practices, please contact us using the details provided in Section 14 of this document.
3. Personal Data We Collect
The categories of personal data we collect vary depending on how you interact with the 7u788 platform. The primary categories are set out in the data table above. In summary, we may collect:
- Identity information — such as your full legal name, date of birth, and government-issued identification details required for KYC verification.
- Contact information — including your email address, mobile phone number, and city of residence within Bangladesh (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal).
- Financial information — including your registered bKash, Nagad, Rocket, or Upay wallet reference numbers, and records of all deposits, withdrawals, and wagers conducted on 7u788.
- Gaming and betting activity — including the games you play, sports markets you bet on, wager amounts, session lengths, and use of platform features such as bonuses and promotions.
- Technical and device data — including your IP address, browser type, device identifiers, and session logs generated automatically when you access the 7u788 platform.
- Communications data — including the content of any messages you send to the 7u788 support team via email or live chat, and any formal complaints submitted through the platform.
4. How We Collect Your Data
7u788 collects personal data through the following means:
4.1 Direct Collection
The majority of your personal data is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawals, and when contacting the 7u788 support team. This category of data is provided voluntarily, but in many cases it is required to deliver the services you have requested — for example, KYC verification is mandatory before withdrawals can be processed.
4.2 Automated Collection
When you visit the 7u788 website or use the platform on any device, certain technical data is collected automatically. This includes your IP address, session timestamps, page navigation patterns, and device configuration details. This data is collected using standard web server logs, session management systems, and cookies (see Section 8 for full details on our use of cookies).
4.3 Third-Party Sources
In limited circumstances, 7u788 may receive personal data about you from third-party service providers engaged to perform identity verification, fraud screening, or payment processing. Data received from these sources is treated with the same level of care as data you provide directly, and is used only for the purposes described in this Policy.
5. Legal Basis for Processing
Every instance of personal data processing by 7u788 is conducted on one of the following legal bases:
- Contractual necessity — processing is required to deliver the services set out in the 7u788 Terms & Conditions that you have agreed to, including account management, payment processing, and customer support.
- Legal obligation — processing is required to comply with applicable legal requirements, including anti-money-laundering obligations, identity verification mandates, and financial record-keeping duties.
- Legitimate interests — processing is necessary for the legitimate interests of 7u788, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where those interests are not overridden by your rights.
- Consent — where we rely on consent as a legal basis (for example, for certain marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. How We Use Your Personal Data
The personal data 7u788 holds about you is used for the following defined purposes:
- Creating and managing your 7u788 account, including verifying your identity and age (21+ requirement) during the registration and KYC process.
- Processing deposits and withdrawals via local payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank.
- Delivering the games, sports betting markets, and promotional offers available on the 7u788 platform.
- Providing customer support in response to your queries, complaints, and account requests.
- Monitoring gaming activity to support responsible gambling obligations, including identifying patterns that may indicate problem gambling behaviour and activating protective measures where appropriate.
- Detecting and preventing fraud, money laundering, collusion, and other forms of prohibited conduct described in the 7u788 Terms & Conditions.
- Sending service-related communications, such as deposit confirmations, withdrawal updates, account security alerts, and material changes to our Terms or this Privacy Policy.
- Improving the 7u788 platform through analysis of aggregated, anonymised usage data to understand which features work well and which need development.
7. Sharing Your Personal Data
7u788 does not sell your personal data to any third party. We share personal data only in the following defined circumstances and only to the extent necessary:
7.1 Payment Processors
To process your deposits and withdrawals, your payment reference details and transaction data are shared with the relevant payment service providers, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking institutions (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These providers process your data solely for the purpose of completing the financial transaction you have initiated.
7.2 Identity Verification Providers
To fulfil our KYC obligations, identity documents and personal details may be shared with specialist third-party identity verification service providers. These providers are contractually bound to process your data only for the purpose of completing verification checks on our behalf and are prohibited from using your data for any other purpose.
7.3 Game and Technology Providers
The 7u788 platform integrates games and live dealer services from third-party studio providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may process limited technical data (such as session identifiers) to deliver their game content. They do not receive your identity or financial data.
7.4 Legal and Regulatory Disclosure
7u788 may disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or mandatory regulatory obligation. In such circumstances, we will disclose only the minimum amount of data required to satisfy the legal requirement.
7.5 Business Transfers
In the event that 7u788 undergoes a corporate restructuring, merger, or acquisition, personal data held by the platform may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy terms that will apply to your data following the transition.
8. Cookies and Tracking Technologies
The 7u788 platform uses cookies and similar tracking technologies to deliver, secure, and improve the Service. Cookies are small data files stored on your device when you visit the platform. The types of cookies used by 7u788 are as follows:
- Strictly necessary cookies — required for the platform to function correctly, including maintaining your login session, securing account authentication, and processing transactions. These cookies cannot be disabled.
- Functional cookies — used to remember your preferences and settings (such as language selection and display options) to improve your experience on the platform.
- Analytical cookies — used to collect aggregated, anonymised information about how visitors interact with the 7u788 platform, enabling us to identify areas for improvement. No individually identifiable data is retained for analytical purposes.
- Security cookies — used to detect and prevent fraudulent activity, identify suspicious login patterns, and protect the integrity of player accounts.
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the 7u788 platform, including your ability to log in and conduct transactions.
9. Data Security
7u788 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the 7u788 platform.
- Encrypted storage for sensitive personal and financial data at rest.
- Role-based access controls that restrict access to personal data to authorised personnel with a defined operational need.
- Regular internal security reviews and monitoring of platform access logs.
- Multi-factor authentication requirements for staff accessing systems that contain personal data.
While 7u788 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is entirely free from risk. You are also responsible for protecting your own account credentials and for ensuring that your devices and networks are reasonably secure.
10. Data Retention
7u788 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods for each category of data are outlined in the data table provided earlier in this Policy.
Where an account is closed — whether voluntarily by the player or by 7u788 — personal data is retained for a defined post-closure period in accordance with anti-money-laundering obligations and to support the resolution of any outstanding disputes or legal claims. Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised.
11. Your Data Rights
As a user of the 7u788 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 7u788 support team using the details in Section 14 of this Policy.
Your Data Rights at 7u788
You hold clear and enforceable rights over the personal data 7u788 holds about you. Here is what each right means in practice.
Right of Access
You may request a copy of all personal data that 7u788 holds about you at any time. We will respond to confirmed access requests within a reasonable timeframe and at no charge for the first request in any 12-month period.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Identity data corrections may require submission of updated verification documents.
Right to Erasure
In defined circumstances — such as where data is no longer necessary for its original purpose and no overriding legal obligation requires its retention — you may request that 7u788 delete your personal data.
Right to Restriction
You may request that 7u788 restrict the processing of your personal data in circumstances where you contest its accuracy, or where processing is unlawful but you prefer restriction over erasure.
Right to Object
Where 7u788 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent
Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal does not affect prior lawful processing.
12. Children and Minors
The 7u788 platform is strictly restricted to individuals who are 21 years of age or older. 7u788 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. If you are under 21, you must not use the 7u788 platform or submit any personal data to it.
If 7u788 becomes aware that personal data has been collected from a person under the age of 21, that data will be permanently deleted and the associated account will be closed immediately. If you have reason to believe that a minor has registered on the 7u788 platform, please notify our support team immediately using the contact details in Section 14.
13. Changes to This Privacy Policy
7u788 reviews this Privacy Policy regularly and reserves the right to update it at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice by posting a prominent notice on the 7u788 platform and, where practicable, by sending a notification to your registered email address.
The "Last Updated" date displayed at the top of this Policy reflects the date on which the most recent revision was made effective. We encourage you to review this Policy periodically to remain informed about how 7u788 protects your personal data. Continued use of the 7u788 platform following any update constitutes your acknowledgment of the revised Policy.
14. Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 7u788 has handled your personal data, please contact our support team. Our English-language support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays.
Email: support@7u788.io
Please include your registered username and a clear description of your query or concern in all communications. This allows our team to locate your account record and respond efficiently. Do not include your account password in any communication with 7u788.
Your Privacy Is Protected at 7u788
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